QSR Vietnam began working with Cadena in 2020 to bring staffing, attendance, leave and payroll into a single HR system. Today, that foundation supports about 150 restaurants across 5 brands, with around 4,000 employees managing their own HR needs through Employee Self-Service.
Quick service restaurants run on flexible shifts. With 150 outlets and 5 brands, QSR Vietnam needed to schedule thousands of staff whose working hours vary and whose schedules change frequently, while each restaurant manager kept their attention on service rather than paperwork.
QSR Vietnam was using a local attendance system that was not suitable for retail staff, with their flexible working hours and frequent schedule changes. The system was also unable to collect data from the fingerprint devices consistently, which made accurate attendance records and payroll harder to achieve. QSR Vietnam needed one system that could handle the volume of a large restaurant network, collect fingerprint data reliably, apply consistent rules across every brand, and give employees clear access to their own information.