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Properties
6
Employees
2,000+
Industry
Hospitality

Building Vietnam’s first hospitality attendance and payroll system with Hyatt.

Park Hyatt Saigon was Cadena’s very first customer over 20 years ago. In fact, Cadena’s core Time Attendance and Payroll modules were originally co-developed specifically to meet their high operational standards. Today, that foundation has evolved into an enterprise-wide HR solution powering 2,000+ employees across 6 luxury Hyatt properties throughout Vietnam.

Park Hyatt Saigon laid the foundation for Cadena’s journey in hospitality HR software 20+ years ago. Today, as Hyatt expands its footprint across Vietnam, Cadena continues to provide the localized payroll accuracy, biometric time tracking, and seamless enterprise integration required by world-class luxury properties.

Results at a glance
Partnership
20-year strategic relationship starting with Park Hyatt Saigon as Cadena’s flagship client.
Scale
Supporting 2,000+ employees across 6 premier Hyatt properties in Vietnam.
Automation
Automated service charge calculation and complex hospitality attendance logic.
Integrated
Data synchronization with Hyatt’s global HR system, PeopleSoft.
The challenge

When off-the-shelf wasn’t enough

When Hyatt established its footprint in Vietnam twenty years ago, the local market lacked software flexible enough to manage complex Vietnam labor compliance and shift attendance. Rather than compromising on generic tools, Hyatt contracted Cadena to build a bespoke HR platform aligned with its specific operational standards.

As Hyatt expanded with new properties across major urban centers and resort destinations in Vietnam, deploying a software engine built for 24/7 shift rotations, canteen access control, and alignment with its global PeopleSoft system became the natural choice for seamless expansion.

The scope

A proven digital foundation for hospitality

Time attendance for hospitality:
Cadena’s attendance module was specifically developed for the hotel industry — managing complex shift patterns, 24-hour rotations, and split shifts inherent to large-scale resort environments.
Employee Self-Service (ESS):
A robust ESS portal lets employees independently access profiles, leave requests, time attendance records, and digital payslips via a mobile-friendly interface.
Canteen management:
Biometric fingerprint devices at staff canteens verify employee eligibility and manage meal entitlements automatically.
PeopleSoft integration:
Data synchronization with Hyatt’s global HR system ensures local operations stay aligned with corporate standards.
The benefits

End-to-end operational synergy & compliance

1
Proven local expertise built for luxury hospitality
Originating from the custom features developed for Park Hyatt Saigon 20 years ago, Cadena’s feature set addresses the unique operational demands of 5-star hotel environments out of the box.
2
Automated attendance & canteen control
Direct integration with biometric hardware streamlines shift management and ensures seamless, secure meal tracking at staff canteens using fingerprint authentication, eliminating physical meal vouchers and manual administration.
3
Streamlined PeopleSoft integration
By bridging local payroll, attendance, and compliance requirements with PeopleSoft, Hyatt maintains global corporate standards while ensuring 100% statutory compliance with Vietnamese tax and labor authorities.
4
Empowered staff via ESS
All 6 properties enjoy instant access to schedules, leave balances, attendance records, and payslips via the Employee Self-Service portal, driving transparency and efficiency across frontline operations.

Properties Running on Cadena

One partner, trusted across Hyatt’s Vietnam portfolio

6 independently managed Hyatt properties — from the flagship city hotel that started it all to integrated beach resorts — have each been brought onto Cadena.

Park Hyatt Saigon
Hyatt Regency Danang
Hyatt Regency Nha Trang
Hyatt Place Halong
Hyatt Regency Halong
Park Hyatt Phu Quoc