Powering Accor’s vast hotel network with a tailored attendance and payroll platform.
Accor is one of the world’s leading hospitality groups, with brands spanning Sofitel, Pullman, Fairmont, Novotel, Mercure, ibis, Mövenpick, Angsana, Rixos, and more across Vietnam. Each Accor-managed property is independently owned and free to choose its own vendors — yet 27 of them, across the country, have each independently selected Cadena to run HR and payroll for a combined workforce of more than 10,000 employees.
We evaluated systems that claim to handle hospitality, but most fall apart once you get into complex time attendance, service charge calculations, and casual labor management. Cadena was the one that just worked — and once word gets around inside the network, it's an easy recommendation to the next property.
27 independent decisions
Unlike a typical enterprise account, Accor does not centrally mandate attendance and payroll software across its managed portfolio. Every hotel operates under shared brand and service standards, but each property is owned by its own investment company and run by its own HR and finance team — each free to select, and re-select, its own vendors.
For the average Accor property, managing attendance and payroll is a constant administrative battle — operating 24/7 with a fluid workforce of 200 to 1,000+ employees, complex shift rotations, high turnover, and unpredictable seasonal surges, all while calculating variable pay and distributing complex service charges without delaying payroll.
A proven fit for hospitality, property by property
Why hospitality leaders choose Cadena
Properties Running on Cadena
One partner, trusted across Accor’s Vietnam portfolio
27 independently managed Accor properties — from flagship city hotels to integrated beach resorts — have each chosen Cadena on their own merits.
