As Vietnam’s premier luxury integrated resort, Hoiana Resort & Golf stands as a beacon of high-end tourism in Central Vietnam. Spanning a massive coastal footprint, the destination combines an award-winning golf course, a state-of-the-art casino, and a collection of world-renowned luxury hotel brands. Managing such a multi-faceted operation requires a workforce of 2,000 employees who deliver 24/7 excellence across diverse departments, from gaming floors to guest suites.
After years of adapting a global HR system to Vietnam's hospitality industry, Hoiana switched to Cadena for a solution better suited to its operational needs. Cadena's attendance module helps Hoiana manage its 2,000 employees with greater accuracy and compliance, while streamlining HR operations and costs.
Prior to partnering with Cadena, Hoiana spent several years attempting to implement a well-known global HR system for their attendance and payroll needs. Despite the global reputation of the previous software, the project did not succeed. The primary obstacle was the system's inability to keep pace with the high frequency of labor law changes in Vietnam and the prohibitive ongoing investment costs required to customize a global platform for local statutory compliance.
Hoiana needed a partner that understood the unique "always-on" nature of the hospitality industry while offering a proven, cost-effective solution for Vietnamese regulatory compliance. They required a system that could handle the complexity of a 2,000-person integrated resort without the friction of a global-only architecture.